Time Warner Cable Informative - #1 Single Worst Ongoing Customer Service Nightmare Of My Life, Someone Shoot Me
I don't know where to begin, there is not enough GB on this website to hold my whole story, so I'll be brief. If I could save just one life from the pain of my suffering, then I need to begin by begging anyone considering Time Warner to abandon the idea immediately. I would gladly trade my, ahem, "experience" with TWC for a quick death in front of a club wielding Taliban death squad.
Need to watch TV? You are better off buying a 1974 Zenith TV and poking a coat hanger out of the top of the set. Need to call someone? Get 2 Dixie cups with a string or open the window and yell. TWC took days/weeks/months off of my life!! I'll never get that time back! I couldn't possible tabulate the hundreds, if not thousands of hrs I spent on hold or on hold for 60 minutes, then disconnected by TWC over the past 10 yrs. Yes, I am the idiot that put up with it until I recently switched to Direct TV. It was either that or become a speed freak so I could stay up all night on hold with TWC listening to their canned "our customers are our number one priority...." as I waited, on speakerphone, dozing in and out of consciousness.
Each time, I thought, hey, maybe someone will actually talk to me and answer a question or two, because my kids want to watch that Nick program that isn't working or maybe I could find out why On Demand never worked when they switched over to their latest TV Menu Guide that takes several seconds to load each time you turn the channel or menu. Or maybe someone could help me understand why I was paying so much every month for the used receivers I had stacked throughout my home??? But no, that would be too much trouble for the 3 customer service reps that are answering the phone lines for the entire country!
But my all time favorite, though small, it was nonetheless symbolic of the whole experience, was wasting time punching my vitals into the "customer service" menu maze (i.e. home telephone number, pin, etc.) only to have the 3rd world customer service clown ask you for all that information all over again. Each time I asked why did I punch the vitals into the phone and have to repeat them verbally, the response was always the same..."I don't know, sir." Geez, do you think there is a disconnect here? Tell the Operations and Customer Service VP's to come off the golf course and dial into there own customer service phone hell they've created, it's apparent they never have. Poetically, no one ever asked me when I returned the receivers in person or when I called in to cancel service why I was doing so....imagine that?? Right to the bitter end, no one at TWC gives a crap. Other companies would kill to know why they are losing a customer.
Don't make my mistakes. I suffered so that you don't have to!! You will end up becoming a meaner parent, a more rude driver, a real jerk at your friends birthday party.... Time Warner turned me into a monster and I can't find my way back to the guy I was!!!! For the love of God, turn back now before it's too late!