Comcast Corporation Complaint - Comcast motto "Degraded Service is our Hallmark"
COOL, CALIFORNIA -- We have been subscribers to Comcast Cable since they took over in our area, about 8 years now having problems intermittently until last fall when the service was spotty at best, poor or no reception and always some lame excuse. Comcast is the only cable service offered here. We have TV and internet with a bill that runs approximately $150.00/mo. 5 TV's, 2 on straight cable with no box (the only ones we are able to receive programing on at this time). One HD box, one HD/DVR box, and one DVR box. None of the TV's with boxes have worked in almost a week. When calling for problem solving, nice little lady says "unplug the boxes, plug in again, I'll send you a new signal". We did this several times and nothing. Best she could do was to schedule an appointment 6 days from this time. The night previous to this we had had problems and I called their recorded message that stated "we are experiencing degraded service in your area and our technicians are working on it." I mentioned this to the little lady and she says "there is nothing being reported now, so it is not an emergency for Comcast."
My husband is a very patient man but even he has reached his limit. We are going satellite and Comcast can go suck eggs. Cool, California, 35 miles NE of Sacramento.