Citibank N A Complaint - Credit Protector And Other Scams
CitiCards is a terrible place to work. They only care about money and their greedy stock holders. Employees are held responsible for stocks dropping and as you know, Citi's stock is going down. Its all because of their own greed and lack of service. Most customer service jobs were sent overseas. The current customer service reps aren't even trained on how to assist the customer. They are only trained in selling services such as credit protector. They have monthly sales goals that are always increasing. Managers monitor calls to make sure they are trying to sell and they get in trouble for not selling. The services that they sell are a total waste of your money.
Credit Protector is their #1 scam. It suppose to pay the bill for you in the even that you lose your job. Well it doesn't. You have to fill out a bunch of paperwork and meet a bunch of requirements. Most people don't meet the requirements.
Others, already have their credit ruined by the time the process is complete. It only defers the payment. It doesn't pay it, but you've given them hundreds of dollars for this service!