Lowe's Complaint - My Door Is Leaking And Lowe's Is Lying
AUSTELL, GEORGIA -- I bought two doors from Lowes in late 2006. I bought a glass door for my back door and a storm door for the front door. Earlier this year around February or March I noticed that at the back door my hard wood was beginning to buckle and my door jam was turning brown from what appeared to be water damage. In Georgia in 2007 we had a drought so it rained minimally last year. I contacted Lowes about my door leak and initially they wanted to charge me 25.00 for them to come out to determine if the door they installed was a problem. I told them that I had already paid them and I was not going to pay them to come out and look at a door that they installed incorrectly.
I told them that I have had my house over 10 years and none on my other doors were leaking only the 1.3 year old door they installed. They sent the contractor out and he had the audacity to tell me that it was a caulking issue and he would fix the caulk so the door would not leak anymore. He told me that as a homeowner I should caulk around my house every couple of years. I told him I had never caulked anything in my life and I was not going to caulk a brand new door.
Any caulking should be done by the installer. He finished caulking and I asked him about my hard wood floors and the door frame. He said Lowes would be in touch. They cared about there customers and would make it right. I waited a few days and no one called so I followed up with them. I spoke with one of the Managers and he sent out a representative from Lowes. She looked at all the water damage and agreed that there was an issue with the door. She told me that the installer said the leak was fixed with the caulking and they would contact the company that installed my hard wood floors and repair my floors. She also said the caulking the installer did was not a good job and she would send him back out to make it look better. She was in touch several times over the next few weeks and said she was waiting on information from the floor people to determine my type of hard wood.
In the meantime the installer came back out and reapplied the caulking. I was still not convinced that leak was fixed and asked Lowes to make sure that was correct before they fixed the floors. I noticed on 7/14 after a really hard rain that I had new water damage. Mind you this has been going on since March. I went to the store where I got the doors and spoke to yet another manager. This guy tells me that Lowes is not responsible for the leak because it has been over 1 year and that they are not sure it is the door. I am appalled the person who came out said the door was leaking and the installer told me it was caulking. He said that he would have the person who had been working with me call and setup yet another person to come out to determine if it is a door leak but I should contact my insurance company. Needless to say it is 7/21 and I have not heard from anyone at the store. On 7/14 I called Lowes corporate headquarters in NC and they apologized and told a general manager would call me within 24 hours.
I have yet to hear from them either. The only thing you want people to do is the right thing. I paid Lowes my money with the assumption that my door was not disposable. I will fight this to the end but really should we have to go through this as consumers.