Lonestar Dodge Complaint - Horrible Experience With Lonestar Dodge In San Antonio
SAN ANTONIO, TEXAS -- To whom it may concern,
My husband and I went in to Lonestar Dodge on Saturday July 12th, 2008. WE were interested in a Dodge Journey. We were introduced to our salesman. He was nice, quick and effective. We worked out numbers for our trade and monthly payment. We were then sent to finance. We signed numerous papers and were told security service picked up our loan at 7.9 %. Our first payment was to be due on or before August 26th, 2008. We got a hand shake and left in our new vehicle. We were told we would receive a call when our tags came in, we would also get one year of the washtub at no cost. The next week, I noticed our credit was being ran by Lonestar Dodge all week (14 times, so I called and spoke with a manager, I was told everything was fine, that they were just trying to get us an even better interest rate, I informed them both, we appreciated it, but we were fine with the 7.9 % through security service and to please stop running it (as we all know, inquiries can hurt your score).We were again told "enjoy your new car".
Monday July 21st, I noticed 5 more credit inquiries from Lonestar Dodge, so I called back and spoke with a manager again, He said he would look into it and return my call. Someone called me back about 30 minutes later and informed me that someone needed to talk with us (remind you, NO ONE has contacted us at this point) and I let him know that my husband and I are very busy during the week, so that would be hard for us, I then asked "was there was a problem?", He let me know someone would be calling me back. Very quickly after hanging up, the phone rang. It was a manager at Lonestar Dodge, he told me the financing didn't work out, I was at a loss for words. As my husband and I completely understand sometimes the financial part of the deal doesn't work, we were not contacted and when we contacted you guys because of all the credit inquiries, we were told everything was fine. At that point, I asked Lonestar Dodge to fax me copies of the paperwork my husband and I signed, seeing as how we were only give a buyers order, but signed numerous things.
I spoke with a a gentleman who told me he was the owner, only to find out later that day,he was not the owner! I told him I would be calling right back with a fax number so he could send over the paperwork that we are entitled to. When I called back to get that, a manager said he spoke with that same gentleman ("the owner") and they would not be able to give us that paperwork, when I asked why, I was told due to the privacy act. Very strange considering, it is our paperwork and they were carbon copies, so we just wanted the yellow or pink copies, which I made very clear. In the meantime, I contact the Fair Lending Act Association to make sure of our rights as a consumer, they informed my husband and I that, by law, Lonestar Dodge would need to provide that paperwork to us because there are laws stating how long a dealer has to come back and pick up the vehicle due to financing. My husband and I recall signing a paper that stated "The Dodge Journey was not a loaner vehicle", however Dodge will not provide us with the papers we signed.
Our trade (a 2004 Ford Explorer) was returned to us at 7 PM July 21st, 2008 and the Journey was picked up by our salesman at our home on Fort Sam Houston Army post. The lack of communication from Lonestar Dodge was the worst experience we have ever had. Being told on numerous occasions throughout the 10 days that it was a done deal and to enjoy our new car, We purchased several things for the Journey, switched our insurance and put forth effort into the vehicle. The staff has been rude.The man who told me he was the owner stated that "It isn't his fault we have credit issues!" VERY INSULTING, seeing as I have been working on our credit for 3 years and have come a LONG way from where we were. There was NO communication to myself or my husband during our entire process of dealing with Lonestar Dodge and then to be lied to about the ownership of the business. We are very understanding people. We are an active duty military family and are well respected on our military post. We are highly offended by the way we were treated from Lonestar Dodge.
We are still requesting copies of the paperwork, including GAP insurance coverage and the financing. Thank you for your time.