Expert Appliance Informative - Terrible Customer Service
ORLANDO, FLORIDA -- I ordered a circuit board controller for my air conditioner compressor unit from Expert Appliance. Paid $351, which included $50 for next day shipping. The part arrived on time, but as soon as I opened it I could see it was not the correct part.
I called customer service and gave them the number they sent me, and they told me the computer said it was a direct replacement for the part I ordered. No it wasn't. The circuit board they sent me was for an Air Handler unit, not a Compressor unit. Totally incompatible.
So, they said they would investigate and get back to me within the hour. Well, I didn't hear from them for a whole day, so in the meantime I took pictures of the part they sent me and the correct part, as well as descriptions from another website regarding each part.
Finally they admitted it was the wrong part, but also that they didn't have the correct part by itself, only as part of a "kit", which cost another $100. So I told them I wanted to cancel the order. But first I needed an RMA number.
It took me 3 weeks of constant calling and emailing with no reply from them before I finally got the number.
I shipped the part back and I also went ahead and filed a dispute with the credit card company, because I had a strong feeling they would not refund my money as promised within the 30 days they claim.
As expected, they didn't return the money, but the credit card company did.
So, make sure you always use your credit card for stuff like this.