Highland Propane Roanoke VA Complaint - Propane price
ROANOKE, VIRGINIA -- I moved to Bedford VA in 2001. The house we bought had a propane gas furnace, cook stove and water heater at the time the price of propane was $1.00. After finding out that highland owned the 500 gallon underground tank that came with the house we where told we had to buy from them or purchase the tank. We decided to buy from them after talking with the rep. Since 2001 the price of propane has steadily gone up. We where on there at will delivery and monthly budget at the beginning it was a little over $100 per month to keep the tank filled. Sine 2005 our cost has tripled to $300 per month. Now after calling highland we where told that is the price and they can do no better. So I asked how much to purchase the tank so I can buy elsewhere, they said $2000.00 At the time I could not purchase it so I said take me off the budget and stop delivery until I call for it. My neighbor told me he was only paying $2.25 per gallon where I had been paying $3.75 per gallon with highland. I called Highland back and said shut my account down I will no longer need there service, they said they could let me have propane at $3.03 per gallon if I would keep my account open I said no thanks and I want to purchase the tank the gave me a price at $1100.00 I bought the tank and have not regretted it. I called just the other day to a independent propane provide and got a price of $2.54 per gallon and that included the delivery. Highland propane has been and continues to rob people blind in Roanoke VA and surrounding areas I have started a complaint with the VA Attorney General to do an investigation. How can I get propane over $1 cheaper form an independent Co and not a large monopoly like Highland propane.
Just a side note it took them 3 months to process my payment for the tank, so I could not purchase propane form anyone until I could show them I owned the tank, I had to tell them I was going to there main office to get it myself before they would mail it out to me. Please do your research before buying form Highland propane in Roanoke VA