Priceline.com Complaint - Missed Our Flight B/c Of Priceline's Mistake
We missed our flight, sat around on Stand-By at the airport from 11:30am - 8:30pm, and had to pay for a hotel, because there was a schedule change 6 WEEKS prior to our travel date that PRICELINE FAILED TO TELL US about. Our itinerary was NEVER updated to reflect the change. The airline sent Priceline (the alleged "travel agent") an email 6 weeks before we were scheduled to fly, and they NEVER contacted us or updated our itinerary, so we missed the flight and had to pay for a hotel and plead with the airline staff to get us on a flight the next day. I missed a day of work, and shoveled out $200 for a hotel that night, not to mention all of the expensive airport food we had to buy in the hours we spent on Stand-By.
The worst part was that the priceline representatives were RUDE, APATHETIC, and SARCASTIC with me when I tried to explain my situation. They are blaming it on us for not contacting the airline before hand... BUT THEY ARE SUPPOSED TO BE THE AGENT, IE THE INTERMEDIARY BETWEEN ME (THE CUSTOMER) AND THE AIRLINE!!! RIGHT?? I used an agent so that I WOULDN'T have to talk to the airline staff. That's their job. They messed up, and they should be held responsible!! I was laughed at and hung up on when I suggested that they give me a refund for the services that they FAILED to provide.
We checked our itinerary on priceline several times before our scheduled flight, to make sure that it was on-time and that there weren't any schedule changes.
They had 6 weeks to make the update and they NEVER did. My itinerary STILL has the original, incorrect flight time listed. We were out luck, out of money, and ENTIRELY out of patience for Priceline, and their horrible representatives.
The Customer Service we received was a NIGHTMARE. I hope no one EVER uses priceline to book ANYTHING. They take no responsibility for their mistakes, and they are lazy, incompitent and RUDE to their customers.
DO NOT TAKE CHANCES WITH THIS COMPANY!! JUST BOOK YOUR OWN FLIGHT!!