Enteprise Car Rental-Owensboro, KY Complaint - Very Dissappointed
OWENSBORO, KENTUCKY -- I reserved a car from Enterprise Car Rental in Owensboro, Ky a few weeks in advance of time needed. Realizing the day before pickup that it would be better to do an early pickup of the auto. I called and they charged me a 20.00 fee to pick it up the night before set rental date. I had talked with the agent several times making sure that all my questions about insurance, return times and drivers were answered prior to picking up the car. I was told that the drivers needed insurance coverage, and as long as we had the car back in the lot by the end of the day we were slated to return (since we knnew it would be after they closed) there would be no extra charges.
When I picked up the car they told me that everyone would have to have FULL coverage insurance or the car wouldn't be covered if there was an accident. This threw me to having to buy their insurance since a couple of the drivers only carried liability. Had we known this in advance, and I did ask, we could have upped the insurance policy on our vehicles at a fraction of the cost of the week with Enterprise. Also, we rented for 7 days and when the credit card bill came they had charged me for an extra day saying I didn't have the car back by 8 am on the dropoff date. No, I told them that it would be after hours (8 p.m.) on the drop date and they told me that would be fine and no extra charges would be added. The agent was not honest and straigt forward with me at all. I will never rent with them again and will encourage all my friends that use rentals to avoid them also.