Startec Global Communications Complaint - Long distance quality and customer service
WINNIPEG -- Hi,
I thought of posting my experience with Startec recently. I was called by their sales people mentioning that they have 5.9c deal for landline and cell phones to India. I signed up thinking this is the best deal I could get from any other long distance providers. I used it for two days. The second day, I could not call any cell phones in India. Automated message kept saying "try your call again". Call quality seemed fine for me during other calls. I wanted to check my account usage and when I logged in, I was being charged 6.9c for all of my calls. I called Startec and reported it. They transferred me to their retention department and they lowered the rate for me. I asked them to refund my earlier calls (2 day calls) considering 5.9c since that is what I was told by their sales agents. The customer service representative, Barbara refused and said 5.9c is from today and she cannot do anything. She was very rude and said if I want to cancel, I can do so. She cannot do anything. I canceled my account since they lied to me. It's not about a few cents or a dollar that I lost, it's about being honest.
This has been my experience so far. I will not recommend Startec to anyone.
Hope this helps.