Sovereign Bank Complaint - Neighborhood Bank? Gimme a Break!
MASSACHUSETTS -- My mother is in the hospital with chronic emphysema and pneumonia. As if this isn't bad enough, her husband abandoned her and left her with all of the bills. As part of the divorce process my mother needs to provide copies of her bank statements. I contacted her neighborhood Sovereign Bank in MA to order the statements expecting a nominal fee to cover a few minutes of an employee's time, some paper, and postage. They told me that it would cost $112 for a reprint of her monthly bank statements (11/07-7/08). This represents 10% of my mother's monthly income - just to print copies. Let's see... hit the print button, fold the paper, stuff the envelop, ... charge the customer $112. Once again, I expected a nominal fee but $112 is outrageous. I spoke with 2 people and all they would say is, "I'm sorry, it's our policy." Don't believe the tag line, "We're your neighborhood bank." They're heartless...
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