AT&T Long Distance USA Complaint - AT&T is the most crooked company, and exemplifies corporate misconduct
SAN DIEGO, CALIFORNIA -- We signed up for our local and long distance phone services through AT&T. At first, the rep on the phone was very nice and helpful--almost to a point where it was exaggeration. We took it for what it was worth and appreciated the service.
So initially, we were happy and pleased with the overall experience. But doesn't every nightmare start that way?
Well, after they locked us into a contract the troubles began. Every single month, and I mean every single month, we receive our phone bill and it is generally $300 to $500 over what we signed the contract for. And let me tell you: our business is predictable in nature and there are no fluctuations in usage. So we know exactly how many calls we make and expect a certain dollar range for our bill.
AT&T is probably the most crooked and horrible company out there. As they have partially monopolized and have major profits, they simply do not care to do the right thing.
So anyhow, we call in every month and supposedly speak to a "manager" who "understands the problem" and "would be upset too." Somehow, this "manager" every month for the last 12 months adjusts our bill and says there is a "glitch" in their system and that is why it does this. I usually ask the same question I have asked for 12 months now: WOW, with technology where it is today, AT&T can't fix this "glitch"?????? Sadly, the response is usually a chuckle. So after the adjustment occurs, the "manager" usually asks if we want her/his email address. Initially, we actually asked for it. The next month, when we would receive our outlandish bill, we would try emailing that address and nothing. No response.
So after about the 3rd month, we knew it was bogus and just a way to try to pacify us when getting off the phone.
In short, I would never ever recommend AT&T. They are horrible, and should be sued. I was actually considering paying the amount they bill us, and having our attorney go after them after months of raking up excessive fees.
Do not use AT&T. IF you have other options, explore them. AT&T is nothing short of garbage and corporate scum.