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US Cellular Complaint - Horrible phones - Cell Phone provider
Cell Phone provider - Complaint
ORLAND PARK, ILLINOIS -- I over the past 4 months have went through 4 US Cellular phones. US Cellular uses many low grade, weak, britle phones that break or malfunction if you even look at them the wrong way.
First I went through 2 Motorolla Razor phones of which in each case, both phones began shorting out and eventually stopped working. I was told by a rep at US Cellular, that the reason for this, was moisture or steam was getting into the phone and shorting out the phone. I told him that, NEVER has the phone been dropped much less dropped into water and he aggreed that the phone was in good condition as the original wrapping was still on the phone, but somehow steam was entering the phone. I told him, " steam?, my house is not loaded with steam and sorry". I wasn't buying that excuse. He said, well I can offer you a new phone of which he recommended the LG UX 260. This phone as it turned out was worse than the Motorolla phones having continual software issues of which I was told after calling the rep at the Orland Park store once this was occurring, to come in and a software upgrade would need to be done.
My question is, why wasn't this done in the first place? I was told that the software malfunction was an issue with an entire batch of phones bought by US Cellular and that US Cellular doesn't know what phones are faulty and which are good. So that said, I had to go out of town for a few days to a hot climate with this faulty phone. Once down in the hotter climate, I left my phone in my car where the heat "supposedly" cracked my screen on the phone due to the fluid in the screen expanding from the heat, or so I was told by the rep at the US Cellular store. Now I'm sorry here, but aren't phones supposed to withstand the heat that is on EARTH?! Isn't that what they were made for? I wasn't standing in a forest fire or on the sun. The phone was in my car! I remember old phones such as the Nokia's could be dropped off a building and still be ok. Not a new US Cellular phone though. I was told I would need to file an insurance claim of which I would be billed the $50 deductable for. The rep assured me that US Cellular would reimburse me the $50 as a "good faith credit". I received my next LG UX 260 phone days later. Upon activation, I began having problems with the new phone almost instantly such as the phone's processor running slow or locking up all together and a hairline crack appeared at the top of the screen. I called the rep back at the Orland Park/Tinley Park store and was told to once again bring this phone back and he would take care of the problem. I came back in very irrate on a Friday afternoon after the phone this time locked itself up and was told that he would issue me a $10 credit for the hassel, but he could do nothing and that I would need to come back another time when the tech was in. I said fine and that when I got a chance I would be back.
Today, I took my phone to work with me where I work in an office and had my phone alone by itself in my FRONT pocket of my pants and had not used it all day. At my time of departure from work I took my phone out of my pocket to use it and noticed that the screen's small crack had spread down the length of the screen and the new phone, only 3 weeks old, was now un-useable. I called the US Cellular store from a work phone and was told to bring it in to the Harlem Ave location and that they would have to look at it and get me a loaner phone. I arrived and was told that I have been abusing the phone, and they would do nothing for me. I pointed out that there are no scratches on the phone and that the original packaging is still attached to the phone. I was told that I must have sat on the phone. I said, "I'm sorry I don't usually sit on my front, its kinda hard to do so and this phone was not used all day". So, after many people looked at the phone, they agreed that this phone was NOT abused, but still would do nothing due to the fact that there was physical damage to the phone and that I would need to file another insurance claim.
I called customer service from the store where once again I was told that I must have dropped the phone by another US Cellular rep. I told the woman on the phone that I never even took the phone out of my pocket, nor did I sit on or fall on the phone. She said sorry, the best I can do is offer you $20 for your trouble. I told her that I just wanted out of this contract so I could go somewhere that has "real" phones. Again no luck. So, after dealing with customer service over the phone from within the US Cellular store, I was then told, "sorry we ran out of loaner phones and you need to go to the other Orland Park store". BOTTOM LINE... DON'T BUY A US CELLULAR PHONE!!! WORST PHONES ON THE MARKET!!!
First I went through 2 Motorolla Razor phones of which in each case, both phones began shorting out and eventually stopped working. I was told by a rep at US Cellular, that the reason for this, was moisture or steam was getting into the phone and shorting out the phone. I told him that, NEVER has the phone been dropped much less dropped into water and he aggreed that the phone was in good condition as the original wrapping was still on the phone, but somehow steam was entering the phone. I told him, " steam?, my house is not loaded with steam and sorry". I wasn't buying that excuse. He said, well I can offer you a new phone of which he recommended the LG UX 260. This phone as it turned out was worse than the Motorolla phones having continual software issues of which I was told after calling the rep at the Orland Park store once this was occurring, to come in and a software upgrade would need to be done.
My question is, why wasn't this done in the first place? I was told that the software malfunction was an issue with an entire batch of phones bought by US Cellular and that US Cellular doesn't know what phones are faulty and which are good. So that said, I had to go out of town for a few days to a hot climate with this faulty phone. Once down in the hotter climate, I left my phone in my car where the heat "supposedly" cracked my screen on the phone due to the fluid in the screen expanding from the heat, or so I was told by the rep at the US Cellular store. Now I'm sorry here, but aren't phones supposed to withstand the heat that is on EARTH?! Isn't that what they were made for? I wasn't standing in a forest fire or on the sun. The phone was in my car! I remember old phones such as the Nokia's could be dropped off a building and still be ok. Not a new US Cellular phone though. I was told I would need to file an insurance claim of which I would be billed the $50 deductable for. The rep assured me that US Cellular would reimburse me the $50 as a "good faith credit". I received my next LG UX 260 phone days later. Upon activation, I began having problems with the new phone almost instantly such as the phone's processor running slow or locking up all together and a hairline crack appeared at the top of the screen. I called the rep back at the Orland Park/Tinley Park store and was told to once again bring this phone back and he would take care of the problem. I came back in very irrate on a Friday afternoon after the phone this time locked itself up and was told that he would issue me a $10 credit for the hassel, but he could do nothing and that I would need to come back another time when the tech was in. I said fine and that when I got a chance I would be back.
Today, I took my phone to work with me where I work in an office and had my phone alone by itself in my FRONT pocket of my pants and had not used it all day. At my time of departure from work I took my phone out of my pocket to use it and noticed that the screen's small crack had spread down the length of the screen and the new phone, only 3 weeks old, was now un-useable. I called the US Cellular store from a work phone and was told to bring it in to the Harlem Ave location and that they would have to look at it and get me a loaner phone. I arrived and was told that I have been abusing the phone, and they would do nothing for me. I pointed out that there are no scratches on the phone and that the original packaging is still attached to the phone. I was told that I must have sat on the phone. I said, "I'm sorry I don't usually sit on my front, its kinda hard to do so and this phone was not used all day". So, after many people looked at the phone, they agreed that this phone was NOT abused, but still would do nothing due to the fact that there was physical damage to the phone and that I would need to file another insurance claim.
I called customer service from the store where once again I was told that I must have dropped the phone by another US Cellular rep. I told the woman on the phone that I never even took the phone out of my pocket, nor did I sit on or fall on the phone. She said sorry, the best I can do is offer you $20 for your trouble. I told her that I just wanted out of this contract so I could go somewhere that has "real" phones. Again no luck. So, after dealing with customer service over the phone from within the US Cellular store, I was then told, "sorry we ran out of loaner phones and you need to go to the other Orland Park store". BOTTOM LINE... DON'T BUY A US CELLULAR PHONE!!! WORST PHONES ON THE MARKET!!!
Comments:
Posted by jenjenn on 2008-07-23:
I've had several phones with US Cellular. Only had issues with one type of LG phone. I had it replaced on 3 different occasions. They must have gotten sick of dealing with it, because we got coupons to get a new phone - just to get people out of that one. That's the only time though, and I've had them several years.
Posted by ShaShaGrace on 2010-12-14:
I would just like to point out that wireless carriers do not manufacture their devices. The manufacturers do. So be careful when blaming US Cellular, T Mobile, Verizon, or any other carrier for your dissatisfaction with a phone made by Motorola, Samsung, Nokia, or any other manufacturer. And just to add my personal experience: I've never been happy with a Motorola phone with any carrier. LG and Samsung have always been winners, no matter who I'm with.
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