Days Inn Complaint - Dirty, Filthy Place - Hotel
Resolution Update on 07/30/2008:
I have heard from Corporate and they have sent my e-mail to the owners. Sure hope it helps them clean up their act.
1433 N. BATTLEFIELD BLVD., CHESAPEAKE, VIRGINIA -- While we realize that some Days Inns are "independently owned" that such a place would be allowed by the Days Inn corporate to keep using their name is surprising.
Taking the clerks' word that the $115.00 handicapped room would be clean, we checked in. Almost immediately we realized that we had made a mistake. First, a car without a handicapped sticker was occupying the space for our room. But we managed that, by simply parking a few doors down.
The moment we opened the door, well, suffice to say all the tools in my 'emergency' traveling sanitation kit came out...the Lysol to spray almost every surface in the room, including the carpeting! The Febreeze to dispel the stench of the room, the Clorox wipes to clean the surfaces in the bathroom.
The lamp which stood by the door was tilting at a very precarious position, the shade so dirty that I would not touch it.
While the linens on the bed appeared clean, they too were sprayed with generous amounts of Lysol. The sheets were almost thread bare and the 'mattress cover' so worn, it was constantly slipping.
The "Handicapped" bath contained a comfort height toilet, but it was so loose on the floor that when my husband tried to use it, he was concerned that it might tip over with him on it. There was mold under the ring of the sink in the dressing area! The fan/light sounded like a 747 taking off, but at least it worked.
Dead bugs littered the bathroom floor. I guess the upside is that they were, at least, dead.
Surprisingly, the place was full! That was one of the reasons we took the room, seeing all the people who were in the pool and the many cars.
I did go to the office to indicate that the room was in terrible shape and that everything in it needed a good cleaning, but the response was tepid at best.
After a restless night (due to concern that bugs might manage to crawl into our closed luggage), we could not get out of there fast enough the next morning. As a side, the footies I wear to protect my feet were to filthy from walking on the carpeting, I had to thrown them away.
Beware if you do get stuck there..there is a $1.05 a day charge for a safe which is in the room. I caught that before signing the bill as we checked in and had it removed. Even the safe was dirty on the exterior! At least the TV worked.
I have e-mailed Corporate to let them know my feelings on this Days Inn, but beware if you are thinking of staying there. It is not for the faint hearted and basic cleanliness is not an option.