Idearc Media Complaint - Will Never Do Business With Again
I am a new plumbing contractor in the Richmond Virginia area. From the beginning dealings with this company were very irritating! I couldn't get a hold of my rep either at his office or on his cell. Once I signed the paper work to go in the yellow pages I couldn't get him! I guess he didn't care anymore just like the company themselves! I told him of certain things that needed to be put on the ad an he told me he would take care of them. Well when the book came out I had people calling me (friends) telling me well the ad looks good except why doesn't your ad have licensed and insured on it!!!
Well that was 1 of the things I told him about and wasn't taken care of!!!! I called him and he said he would look into it(I actually got him!). Well he called me back and told me they messed up in the art department and that the company would be contacting me soon. Well about a month later they called me and said that because it was not a text error they could do nothing! I went off. Then they offered me free advertising for the next year. I told them well how does that help me now!
I may not be in business next year I'm a plumbing service company I need advertising and if people don't know I'm licensed and insured they aren't going to call me! She tried to feed me a bunch of bull about business and that if my company messed up that I wouldn't give money back or fix the problem! I don't know what plumber she deals with but my company does not work like that! Well she offered me 200 dollars off a 1400.00 ad! Then when I laughed at her about that she said there was nothing else she could do for me or my company! An she denied me talking to a supervisor! I started making more calls and e-mails and had no response then I sent them a letter they called me after I called and told them I had contacted my lawyer. An she told me I had signed a final with the ad that went in the paper. I told her I never signed a final I never saw one!!!
Well they sent me the fax with the supposed final and the paper she is talking about was the rough of the ad! Not the finished ad! That paper was only the paper stating that I would be putting an ad in there book and somewhat what it would look like and that when it was done to my approval that I would sign the final to go in the book! And the agent said nothing would go in without my approval!!! Well it did!!!
An now they are saying it is not there fault that it is my reps or agents fault!!! So I said to her "So now I have to pay for something your employee did not do correct I have to pay for your employee's screw-up!!!! and she said yes you do!!! I can not believe this company!!!!! How do they stay in business!!! There are other plumbing companies in the area that they have messed up to and they are not going to advertise with them again. The only way my company is making it now is off other plumbing companies that know my work and by word of mouth. I WILL NEVER AGAIN ADVERTISE WITH THIS COMPANY AGAIN! I am on my way to taking them to court! I'll let everyone know how it went. What needs to happen is everyone needs to take them and they need to be shut down permanently!!!!!!