Is There Pervasive Problems With Warranty Replacement Of T-mobile Phones?
1. I received a new T-Mobile phone and it had a very unusual problem from the first day, tech support was very "cool" I like them, but they were unable to resolve the very strange problem. For this reason I used another phone (the tech support could see that so t-mobile could in general too)
2. When the problems was never resolved they told me to send it back for the $10 charge and that as long as I sent it back and I had not broke it they would replace it, no problems
3. They charged a $100 replacement fee for the phone because of water damage and said they documents the problems was caused by water damage
4. I asked for some type of reconciliation that the damaged phone was mine and not a clerical error, they said they could not help, I asked if the only possibility to get credit was to file suit (all "ok" conversations) they told me because I mentioned it they could only refer me to legal.
5. I wrote a brief to legal asking for some resolution or reconciliation of the broken phone being mine, received a call back from maybe a paralegal or a young attorney telling me I agreed to pay the fee if the phone was broken and I could have a copy of the agreement sent to me.. I let her know (she was not cool, maybe got paid by the word could not stop repeating herself) all I wanted was a reconciliation showing me the water damaged phone was mine, she told me the only way I would get it was with a Subpoena, ok thanks and bye
I have the means and I am willing to bring suit against them, but I am wondering if this is actually something that has happened enough to bring a class action suit. I am generally not liking this sort of an option, but I wander how many people this might have happened to that would not be able to fight back (against my water damaged that was kept in a cupboard until returned)