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GoDaddy Complaint - It Is Too Late When You Find Out How Bad Godaddy Is Really!! - Losing Access To My Account & What Transpired
Losing Access To My Account & What Transpired - Complaint
SCOTTSDALE, ARIZONA -- I am writing this letter in reference to a situation that has disrupted my professional life and has given me much personal stress. I feel it is my civil duty to warn everyone just how easy it was for someone to take control of my GoDaddy account and how painstaking hard it has been for me to regain rightful access to this account.
Everyone knows about identity theft and cyber fraud. It would surprise me to meet anyone who has not read news stories about hackers infiltrating security networks and gaining personal information that can destroy someone’s credit history or even their reputation. I have always been wary of identity theft and trusted the companies I have conducted business with to be just as careful and secure with their investments. This was until my trust with GoDaddy.com was destroyed on a Friday when I received notification on my Blackberry that my account status had changed over to a former business partner. I immediately called GoDaddy and discussed the account situation with customer service rep. Steve and then technical service rep Ryan and they rectified the situation by giving me control over the account again. I logged in and realized that my former business partner deleted the majority of my businesses. Luckily, I had everything backed up on my hard drive and was able to change everything back to normal within a few minutes. After I was done with this process, I logged out.
Unbeknown to me and the customer service technician who initially gave me back control of my account, my former business partner was still logged in when I fixed everything he messed up. He waited for me to log off before destroying everything I fixed, including changing my user information to ensure that I could not log back on. The next day, I attempted to log on and, to my dismay, I realized that my profile had been hijacked yet again. I immediately called GoDaddy and explained the entire situation to the customer service department, hoping that they could easily resolve the situation just as they had the previous evening, but instead, they treated me with suspicion. They asked for various forms of identification to prove that I was the true owner of the account, which I completely understand and had no problem giving them. However, it became obvious that the specific information I gave them would not be enough to regain access to my account. In fact, they are now requiring me to fax copies of my driver’s license and social security card to a random fax number. I am utterly frustrated because I gave them information that no one else on the account can give, yet it is still not enough to regain access to my businesses. The information they want is starting to get very personal and I am beginning to feel uncomfortable handing personal information over to a company whose security is obviously very lax. I would like to know how my former business partner obtained my information and has access to my account when it is so difficult for me to prove my identity to GoDaddy’s customer service department.
As of right now, I still have yet to gain access to my account. My business websites are no longer operating and I do not have domain access of my email accounts. I feel as if I was pick pocketed on the street and neither the police nor do my credit card companies believe that my wallet was stolen. I feel helpless and I do not want any one else to ever feel this way. You never truly know how good your business relationships are until you have a problem.
GoDaddy is not giving me certain guarantees about regaining full access to my account. I really feel that the situation could have been resolved quickly if I had had the full attention and support of GoDaddy from the beginning.
Everyone knows about identity theft and cyber fraud. It would surprise me to meet anyone who has not read news stories about hackers infiltrating security networks and gaining personal information that can destroy someone’s credit history or even their reputation. I have always been wary of identity theft and trusted the companies I have conducted business with to be just as careful and secure with their investments. This was until my trust with GoDaddy.com was destroyed on a Friday when I received notification on my Blackberry that my account status had changed over to a former business partner. I immediately called GoDaddy and discussed the account situation with customer service rep. Steve and then technical service rep Ryan and they rectified the situation by giving me control over the account again. I logged in and realized that my former business partner deleted the majority of my businesses. Luckily, I had everything backed up on my hard drive and was able to change everything back to normal within a few minutes. After I was done with this process, I logged out.
Unbeknown to me and the customer service technician who initially gave me back control of my account, my former business partner was still logged in when I fixed everything he messed up. He waited for me to log off before destroying everything I fixed, including changing my user information to ensure that I could not log back on. The next day, I attempted to log on and, to my dismay, I realized that my profile had been hijacked yet again. I immediately called GoDaddy and explained the entire situation to the customer service department, hoping that they could easily resolve the situation just as they had the previous evening, but instead, they treated me with suspicion. They asked for various forms of identification to prove that I was the true owner of the account, which I completely understand and had no problem giving them. However, it became obvious that the specific information I gave them would not be enough to regain access to my account. In fact, they are now requiring me to fax copies of my driver’s license and social security card to a random fax number. I am utterly frustrated because I gave them information that no one else on the account can give, yet it is still not enough to regain access to my businesses. The information they want is starting to get very personal and I am beginning to feel uncomfortable handing personal information over to a company whose security is obviously very lax. I would like to know how my former business partner obtained my information and has access to my account when it is so difficult for me to prove my identity to GoDaddy’s customer service department.
As of right now, I still have yet to gain access to my account. My business websites are no longer operating and I do not have domain access of my email accounts. I feel as if I was pick pocketed on the street and neither the police nor do my credit card companies believe that my wallet was stolen. I feel helpless and I do not want any one else to ever feel this way. You never truly know how good your business relationships are until you have a problem.
GoDaddy is not giving me certain guarantees about regaining full access to my account. I really feel that the situation could have been resolved quickly if I had had the full attention and support of GoDaddy from the beginning.
Comments:
Posted by superbowl on 2008-07-24:
This sounds more like a business gone bad situation than a problem GoDaddy created. My guess is the two of you were using the same GoDaddy account? Was it GoDaddy's responsibility to figure out which of you two was supposed to be in the account? If in fact you were the rightful person to control the account then you should have taken time to change the contact email, password and pin number to lock the other person out of the account.
I don't think GoDaddy should have been put in the position of having to play detective, judge and jury.
Sorry things went bad for you and do hope things work out. Lesson learned the hard way.
Ps) If there is a credit card on file with GoDaddy they will use the last four digits of the card number as contact verification info. So if it's not your credit card on file, change that too.
I don't think GoDaddy should have been put in the position of having to play detective, judge and jury.
Sorry things went bad for you and do hope things work out. Lesson learned the hard way.
Ps) If there is a credit card on file with GoDaddy they will use the last four digits of the card number as contact verification info. So if it's not your credit card on file, change that too.
Posted by Slimjim on 2008-07-24:
As a business partner, he no doubt was able to convince Godaddy of his involvement in your company. It's hard to say what he produced to gain access and how wrong of Godaddy was it to allow it. This may be more of a civil matter should you seek suit.It sounds like you two are going to end up in court anyway if this is the kind of tactics that follow the break up.
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