IHOP Complaint - Service
BRANSON, MISSOURI -- I recently vacationed in Branson Mo. with my daughter and four grandchildren ranging in age from 11 to 21. After enjoying the day at Silver Dollar City and then a show at one of the theaters we decided to have a late meal at one of our favorite restaurants, IHOP. What followed has to take the record for the worst service and plain didn't give a dam attitude from a restaurant manager and staff that I have ever experienced.
The restaurant was busy but not crowded. There were six of us so naturally it took a few minutes to be seated but once seated our problems began. Our waiter was obviously very inexperienced and nervous. We were patient with him as it took him several minutes and several corrections to take our drink order. While we waited for our drinks to arrive I mentioned to my daughter that perhaps we should go somewhere else because this waiter didn't appear to know what he was doing but the grand kids wanted IHOP so we stayed.
Finally our drinks arrived and the waiter took our order but it was quite an ordeal. He erased, scribbled out and re-wrote each order several times and repeated what we'd ordered several times before he got it right and left to enter our order. About fifteen minutes later our waiter returned and said he needed to check our order with us again which he did. This time when he left my daughter and I watched him as he went to the computer order entry unit. After watching our waiter attempt and fail to enter our order for another fifteen minutes and watching people who had come in after us receive their meals, eat and leave, my daughter got up and asked another waitress if there wasn't anyone who could help our waiter get our order placed. She was told abruptly she'd have to talk to the manager, which she did.
The manager ho hummed and said he would help get our order placed. Once our order was placed, guess what.. half of the orders were wrong. My daughter complained again to the manager who did absolutely nothing. Finally the waiter said he would correct our bill for the items we ordered but did not receive. Nice of him since apparently until then he expected us to pay for items we did not get. However when I reviewed the "corrected" bill it was still wrong and was changing us for three items we did not get and for one we never even ordered but our waiter insisted he had corrected the bill. I took the bill to the cash register and told the girl there the bill was wrong. She looked at it and said I'd have to talk to the manager. Been there did that twice already. I gave up and paid the bill including the $7 and change for items we did not order or get and we left. It simply wasn't worth arguing with a manager who obviously had no idea what he was doing and who couldn't care less about his customers.
It's a shame one IHOP is allowed to be as bad as this one was. It ruined our evening and our opinion of IHOP which up until then was very high. It will be a very long time before I take my family to an IHOP again.