Kia Motors Complaint - Timing Belt
ROCHESTER HILLS, MICHIGAN -- I took my 2002 Sedona in for its 60,000 mile check up as required and was told that the timing belt needs replaced. I checked in the warranty book and this is considered a part of the power train and is covered under the 120 month/100,000 mile warranty that they advertise so proudly. Well guess what, they would not cover it with the excuse of "we won't cover that because it falls under normal wear and tear". The almost uneducated call center person then said that is the same as tires or brakes, they are not covered because of normal wear and tear. I asked her why this part is in the warranty manual and she said well if it would have broke, we would have covered it, but since it was only worn, that falls under normal wear and tear. The KIA tech told us "You need to replace it as it is worn and will probably break before too long". I asked the service rep then if it would have been better for me to just not have it replaced until it broke? She then said, we would not cover any damage at that point because you were advised that it was bad and needed replaced.
Talk about double talk, I had it replaced as per the KIA tech suggestion, and then am told it was not covered because of wear and tear, but then told that if it broke it would be covered, but not really because I was told it was bad. Can you say what a bunch of double talking crap to avoid paying a warranty. NEVER will buy a KIA again, they will not honor a warranty regardless of the circumstances.
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