Chase Manhattan Bank Informative - Roadblocks for paying off mortgage
ATLANTA, GEORGIA -- Following the sale of my second home, I chose to pay off my mortgage with Chase (as a private individual). They repeatedly ignored my request for fax payoff quotes (3 times, although I was charge $30 pre fax request), returned my bank check, which took > 14 days and also refused to accept my online payment, which had been my method of payment for over 3 years.
I repeatedly emailed them through the online website, only to have my messages erased and myself "logged out".
After much frustration (and arrogant / rude customer service exchanges), I had to resort to paying an ATTORNEY to request the payoff quote with wiring instructions. My payment was wired to them today, although the credit is not showing up as of an hour ago.
I trust that the meager interest they have forced me to pay through these obstacles (around $300) has been worth the total alienation of myself as a client.
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