Metro Factory Service Complaint - Horrific Customer Service - Never Return Calls
SILVER SPRING, MARYLAND -- After a tech showed up without the most basic part to repair our appliance (we told them what the problem was prior to them showing up). They waited until close of business to call after a week and cancel our appointment. It took 10 days to get a replacement part that was commercially available all over the web despite their saying it was "back ordered."
Metro Factory Service made it impossible to cancel, failing three requests from me for a call back with a manager. Spoke with tech who said the manager would call (failure 4). No one did. Tech showed up incredibly embarrassed to find no one called, but said he'd speak with the owner of the company and the manager and someone would call back. No one ever did (failures 5 & 6).
This company is run poorly when it comes to part sourcing (you wouldn't believe the song & dance about distribution) and even worse when it comes to anything even remotely resembling good customer service.
Save your money and find another appliance repair company in the MD DC VA suburban region.