Ashley Furniture Compliment - Charging Delivery For Item To Be Picked Up At Store - Not Delivered
CHARLESTON, SOUTH CAROLINA -- I was being charged $29.99 so-called delivery fee for an item that was to be picked up at Ashely's Homestore in N. Charleston, SC. Upon my suggesting that this was in violation of truth in advertising in my opinion, someone agreed to refund the $29.99 by issuing a credit card fee. It is simply WRONG to charge a customer for delivery, when in fact, the customer is driving to the store and picking up the item at the store. If Ashley wants to recover costs for high diesel fuel, it should increase the price of the product: that would be true; to penalize those who pick up the product is downright false and very misleading.
This store listened and took positive action.