AT&T Mobility Complaint - AT&T Changed My Contract And Charged Termination Fee For Canceling 2 Days Early
I received a letter from AT&T stating that effective July 7, 2008 I would be charged for text/instant messaging. The fee would be 20cents /call or $20/mo for an unlimited plan. I called AT&T and spoke to a "Chris". He told me that my contract would expire on July 12, 2008 and they would not offer the free text/instant messaging any longer. To me, that is breaking the contract that I had with them. The AT&T billing statement for July indicated I had $29.20 credit.
On July 10th I bought a phone from Verizon, believing that AT&T had broken my contract and were now charging me for what was a free service, and ported my old number over.
On July 24, 2008 I received a statement from AT&T charging me $175.00 Early Termination Fee because I terminated my contract 2 days early! I again called AT&T and spoke to a "Chris" and he said that because I had switched to a new carrier, there was nothing he could do and there was no one that I could speak to.
I would like AT&T to remove the Termination Fee and refund me the $29.20.