Charter Cable Complaint - A Crazy Phone Encounter With A Charter's Imaginary Customer "Service"
DECATUR, ALABAMA -- I signed up for autopay for my Charter cable account in May but continued to receive statements and automated phone calls stating that my account was delinquent in July. Since my local Charter office refuses to publish its phone number, I called the toll-free number to check on the problem. I was connected to an Hispanic rep with a rather thick accent. As I was explaining the problem, my cat promptly threw up on the rug (just my luck) and I blurted out "Oh my God."
The Charter rep proceeded to correct me and lecture me on using the Lord's name in vain.
While it's not something that I do often, it's definitely not his place to correct me!! When I said, "Excuse me??" he again chastised me!! I informed him that he was not my pastor and to stop. Has anyone ever heard of such????
Then he rudely informed me that the last 4 digits of the social security # that I gave him did not match what was on his screen and, therefore, he could do nothing else for me. I asked to speak to a supervisor and he refused to connect me, citing the mismatch of numbers. Apparently, if your numbers don't match, you're bad and you can't speak to anyone else. When I asked to speak to someone who spoke English a little better, he got really angry and said, "Oh, so now I don't speak English!" By that time, I had had enough and just hung up and called back and eventually got through to a supervisor who was actually very nice and said that he would look into it.
I'm calling about a satellite dish tomorrow and I invite others to do the same !!!