Bob Evan's Restaurants Complaint - No Service
PRINCE FREDERICK, MARYLAND -- This could be just a coincidence but today I visited 2 Bob Evans Restaurants that are about 10-12 miles apart. I had similar experiences in both restaurants. In the first restaurant, I was warmly greeted and seated. I sat there unaccosted by a server/waitress for more than 10 minutes. In walks a customer who was seated and immediately his order was taken.
I got the eye of the waitress (who responded as if she already knew what I was going to say) walks close enough for me to hear her say that "she will be right with me". She turns and walks away. She returns later and goes to another table of newly seated people. I left the restaurant with no service.
Just as I had given up on Bob Evans Restaurant, I notice another one that was on the same road but about 10-12 miles down. So I pull in hoping to get better treatment and maybe service. I waited a few minutes to be seated and a very friendly gentleman took me to a table in an area where there was only two customers and one of them was leaving the other already had their food. He signaled for the waitress to come and take my order which she did. My order included a breakfast meal and a cup of coffee. In walks 2 customers who sat at the counter. The waitress who took my order - took their order and within seconds they had their beverages while I sat there with nothing. I sat another 2-3 minutes and decided to ask the waitress why was I not given my beverage. To which she became up set (If looks could Kill - I would be dead) and she asked another waitress to serve me.
Now here is the deal - I am an African American Woman - both waitresses at the 2 Bob E Restaurants were Caucasian. At the second Bob E Restaurant, the waitress who did not want to serve me asked an African American waitress to take my order (there were 2 other waitresses standing around who were not African Americans) she did not ask them. The tone in the waitress voice was said - you wait on her because I am not going to. Well now I am feeling like I am being refused - so I asked the original waitress again why was I not given the coffee that I ordered to which she just stared at me with out a reply. I then asked for the manager. The manager was the friendly Gentleman who seated me - I described what happened and posed the question to him - Why was I not given my beverage and the 2 customers who came in after me was given theirs right away. He told me that he had no idea but he would be happy to get me a cup of coffee.
What do you think - Coincidence?
This happened in Maryland on Route 4 in California Maryland and Prince Frederick Maryland. And by the way all the other customers were Caucasians.
I decided not to eat at Bob Evans today nor Ever again.