Sirius Satellite Radio Compliment - Stilleto 2 Is A Great Product And Customer Service Was Excellent!
Let me start off by saying, I know a lot of people on here don't like satellite radio or have had a lot of issues with their customer service. That's why I wanted to post my experience with them. I've had Sirius radio for almost three years now and I love it, I could never go back to regular radio (I am in the car between 2 to 3 hours a day, so it is my main source of entertainment and news, I'd give up DirecTv before I gave up Sirius) but I've also never had a need to contact customer service. Well, yesterday I received my new Stilleto 2 radio from Sirius. I wanted to swap the subscription for one of the radios currently on my plan, but that is not an option on the website, so I ended up having to call. At first, the automated service would not allow me to swap radios either so I asked for customer service (it was voice prompt).
Within one minute I had a live person on the line. Less than ten minutes later I had the new radio swapped with a current subscription and up and running. Not only that, I wanted upgraded my plan to a lifetime plan (it pays for itself in less than 3 and 1/2 years, I had held off before because of the Siriur-XM merger issues, but it was announced today it will be going through with some restrictions) and he handled that quickly and credited me the 7 months left of my current pre-paid one year towards the cost of the lifetime plan. It was a very efficient and pleasant transaction. Not to mention, the Stilleto 2 rocks from what I've seen of it so far. I was going to review it here too, but this is already getting long, so if anyone is interested I can posted a more detailed review about it later.
It does have some limitations and draw backs, but mostly due to limitations of satellite needing to be in line of site, but the new wi-fi options makes it great for home use too! Thanks Sirius for the great product and service!