AT&T Mobility Complaint - Changed My Billing Plan Without Telling Me!
We moved cross-country last year but kept the old phone numbers to allow family and friends an easier transition. But after a year, we decided to get local cell phone numbers to help establish us locally. We walked into an AT&T Mobility store and a nice guy behind the counter did his magic with the customer service reps on the phone. After 20 minutes, he handed us new SIM cards and a note on each with the new phone numbers.
What he didn't tell us is the problem:
1. They changed our billing plan. We now have 50 more minutes a month. No problem with this.
2. We lost a corporate discount. I now have to apply for the discount again. There's a problem with that!
3. We are now being billed in advanced instead of arrears! Problem with that! Double billed this month without warning! In this day of $4+ gas what I don't need to do is scramble for more money.
After 4 phone calls to AT&T, I still don't have the discount, I can't be put back on billing in arrears, but I did get $140 credit on my account. Be warned if you've been an AT&T customer for years, they will change your account without telling you if you change ANYTHING on your account, perhaps even something as simple as your address.
I'm not sure about the rest of you. But I'm sick of having to spend hours and hours on the phone to right the wrongs of poor customer service inflicted upon my life.