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Legend Nissan - Syosset, NY Informative - Terrible Dealership - 2001 Pathfinder

Review by Nissan Owner202 on 2008-07-25
SYOSSET, NEW YORK -- Beware of this place. Horrific approach to customer relationships and service department is nothing more than a typical chop shop. Brought in a 2001 pathfinder for service (this car has cost most than it's book value in service), was willing to pay the premium at the dealership to ensure a quality job was done (big mistake). Was quoted 1.5-2 hours for simple job - brakes, oil change and tire rotation, ended up sitting and waiting for 5 hours. Was charged for four hours of labor and was told that "their most meticulous mechanic" had been working on the engine. Was told that they had taken the car on a test drive to ensure things were in working order, even though there is a one way entry/exit and never saw the car leave. (Finally) left the shop and realized that A/C was no longer working. Brought in vehicle next day, asked them to fix the A/C that their meticulous mechanic clearly screwed up. Service manager was one of the sloppiest, most ignorant people I have ever encountered in a customer service role, whose only reply to my problem was "I need to get paid". He assumed I was out for a freebie (i suppose this is typical for a con artist - they assume everyone is out to con them as well).

Eventually went to manager of the dealership, who told me that the A/C was an "unrelated" issue and there was nothing they could no. Nice racket they have going here, sell you a car with chronic problems and then take advantage of you when servicing it.
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