Verizon Wireless Complaint - Charge Loyal Customers Huge Fees - Charge Fees Without Notice - Bad Customer Service
NEW YORK, NEW YORK -- I opened two lines in October 2006 and another two lines on 2007. In 2008 June, I cancelled all three of four lines and just keep one line which was opened in October 2006. Since I can use the Vonage phones by just one phone adapter without radiation. I hope one day, everybody will use IP phone instead of Verizon wireless. It can saves you lots of money and you avoid being charged by Verizon wireless like every customer is an idiot.
During the 1 year and half of my using Verizon service, there are several instances when my phone does not have signal and we can not pick up and receive calls. Called Verizon, they can not resolve those problems. I can only wait until the signal resumes after 20 hours every time
I negotiated with Verizon about the termination fees and they insist they charge me for the full $175 for one of my phones and another two according to the month usage. So in the end,I was charged $400 by Verizon.
But this month,I called Verizon and changed my plan to my only one line. I asked them to change my plan to $39.99... I receive a bill which is $69.99. They said that is because I changed my plan.
What a phone company? It is a smart robber, very smart. And this is a robber without being arrested forever.
What I can do is to wait until October 15 to cancel my last line and end this nightmare with the world’s worst phone company,Verizon.
Very painful?You can guess my feeling.
Certainly,I will never use Verizon,but I want to remind anyone who is joining Verizon... Be very cautious before you join it.
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