Samsung Electronics Co., Ltd. Complaint - Didn't Even Last A Year, Can't Seem To Get It Fixed Either!
FALLS CHURCH, VIRGINIA -- We bought this TV in August 20, 2007 and on July 14, 2008 the picture started lagging (blurred like everything was in slow motion) and the color went off so that almost everything was red. I called Samsung and they said they would send out someone to fix it, it's still under warranty and that I should hear within 48 hours from a Samsung authorized repair person.
48 hours later, no call. I call back and they tell me that I can call the local authorized repair shop Glebe Electronics in Falls Church, VA to get the ball rolling and the customer service rep will fax the information to them.
I call Glebe Electronics who says that they will be out Sunday afternoon or Monday and will call back to verify which. No phone call. Saturday afternoon I call them back and they say they are sorry but forgot about us. They can come out on Monday afternoon.
Monday afternoon, two nice guys show up and take my TV set apart. They replace one board at a time in the back and then say it's the panel itself. One guy takes a picture and they put it back it was but now it doesn't have any picture at all. They say the will order the panel and send the picture to Samsung to prove their case for a new panel.
That was Monday and now it's Friday. Again I've heard nothing. So, I call Glebe Electronics who says that they don't know if it's ordered. They guy won't be back until later. I call Samsung who says the part hasn't been ordered. It's FRIDAY and no part has been ordered. It's also now been 11 days since my TV broke...that I paid $954 and hasn't even lasted one year. I tried to call Glebe Electronics back but now they have their answering machine one.
I'm wondering if I'll ever get my TV fixed. In the middle of all of this, I'm trying to move into a new apartment.
This TV has a beautiful picture, be to me what good is it if an expensive TV doesn't even last a year? And what good is Glebe Electronics? I'm soooo tired of poor customer service.