Universal Rent-a-Car Complaint - Overcharging, False Advertising
MISSISSAUGA -- My wife and I rented a car from Universal Rent-a-Car in Mississauga, Ontario via the internet, using Car Rentals dot com. I chose Universal since their advertised rate was the cheapest. What a mistake! It turns out that they charge $8.95 per day for third-party insurance over and above their quoted rate. Has anyone ever heard of such a charge? It's not legal to drive in Ontario without third-party insurance!
Since my wife was in a hurry to get the car, she did not contest the charge. However, we had rented for three weeks, and we decided to return the car the next day, rather than pay this exorbitant, outrageous charge for third-party insurance. This led to surprise number 2: if you give back a car before the end of the period, this company charges you a penalty. Has anyone ever heard of such a thing?
Universal pointed out that the third-party insurance charge and the penalty for early returns were both displayed on the web-site. True, if you wanted to click on the links called "Local Policy Information" and "General Rental Rules". These charges, though, are so outrageous and so out of step with other car rental agencies that you would expect a car rental agency to bring them clearly to your attention. In addition, the "Total Price" shown on the CarRentals dot com web-page did not include the insurance charge!
The result was a nightmare. Rather than getting a cheap car for three weeks, we ended up paying a very substantial sum, much more than if we had gone to a company advertising a higher rate.