kawasaki Informative - major problems with new jet skis, very poor customer service
FORT LAUDERDALE, FLORIDA -- I recently purchased a jet ski for recreational use. I used it twice and had mechanical problems. I brought it to the authorized Kawasaki dealer, who took two months to fix it, telling me they were busy with paying customers, and always put warranty customers at the bottom of their list. A letter to the manufacturer got zero reply. Once out of the dealership I brought it back out to the lake and guess what, it broke down again! I brought it back and the dealer found other "problems" they claim were unrelated to the first ones. This time it was in the shop for 3 months. When I got it back I sold it for half what I paid for it before I could encounter any more problems. I will never by a Kawasaki product again and suggest others don't either.