kawasaki Informative - major problems with new jet skis, very poor customer service

Review by joebass on 2003-11-25
FORT LAUDERDALE, FLORIDA -- I recently purchased a jet ski for recreational use. I used it twice and had mechanical problems. I brought it to the authorized Kawasaki dealer, who took two months to fix it, telling me they were busy with paying customers, and always put warranty customers at the bottom of their list. A letter to the manufacturer got zero reply. Once out of the dealership I brought it back out to the lake and guess what, it broke down again! I brought it back and the dealer found other "problems" they claim were unrelated to the first ones. This time it was in the shop for 3 months. When I got it back I sold it for half what I paid for it before I could encounter any more problems. I will never by a Kawasaki product again and suggest others don't either.
Comments:3 Replies - Latest reply on 2004-07-28
Posted by Anonymous on 2003-11-25:
This company is at the rock bottom of the list of reliable watercrafts. Anyone who knows anything about marine equiptment will tell you to stay away from Kawasaki at all costs.
Posted by Anonymous on 2003-12-02:
I'm sure some are very good, but the two I've dealt with are among the worse customer service I've ever experienced anywhere. Stay away from this product.
Posted by Yankee Flyer on 2004-07-28:
I have a 2000 Kawa 1100 STX DI. The engine failed at 49 hours, one month out of warranty. Kawasaki paid for the parts, but it cost me $850 labor. I was advised by Kawa that I should have purchased an extended warranty, so much for product reliabilty. I have had continued problems with this ski. I am a mature adult who maintains and operates equipment very well. Don't buy Kawasaki!

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