NHP-National Home Protection Complaint - Rude Reps, Lies, Deceptive Practices
LAS VEGAS -- The only thing that this company will ever cover is anything that is less than $100.
When you call for a claim it will take anywhere from 15 to 40 minutes. You will be told that the contractor will have your info in 1/2 hour but they never do. Then when the contractor calls for authorization he/she will be on hold for at least 1/2 an hour.
NHP will not cover the usual things that other companies cover. They refused to cover my pool pump. After 2 weeks of trying to get authorization I returned a call to a rep who immediately launched into song and dance of 'it's time to renew-let's set you up for 5 years (cost $2000).' When I questioned as to my claim I was told that it was authorized. Being mistrustful of salesmen I put off renewing. Low & behold the pump wasn't covered until I submitted maintenance records for the past 2 years. Did that...Not covered because the pump is 2Hp. That's the pump it came with. Total crock.
Additionally please note that they are not open on weekend for authorizations. Only claims & contracts. So, in an emergency on the weekend plan on the problem worsening until Monday.
Every phone call is met with a sales rep trying to get you to renew. They can't answer a simple question without first going for the 5 year renewal.
The reps are rude, ignorant & could care less about you or their own company.
Please do not believe what they tell you prior to signing up. They will tell you anything to get you signed up with a contract-especially the 5 year deal. Oh, & you will never get the Home Depot card. They also do not send you a contract. You get an email that your payment is received & don't post their contract on line or send you one. They will just keep reading to you from theirs which pretty much states that nothing is covered.
Run from this company as fast as you can. Even AHS is better. At least they cover the usual & standard items. The worst thing they do is say that 'it's not covered' until you explain that it is indeed covered & read the contract to them pertaining to your problem.
Looking for a new company now. Good luck to all of you & hope this helps.