Philips Electronics North America Complaint - Malfunctioning DVD Player
OMAHA, NEBRASKA -- I have been trying unsucessfully to reach a customer service agent for Philips here in the United States. I keep getting referred to an offshore customer service center in Montego Bay, Jamaica. The issue is a Multidisk DVD PLayer that stoppe functioning while still in its warranty period. I want to mail it in to Philips to have it repaired or replaced. The player originally cost me around $180. Philips saya they will do a reduced cost replacement for around $90. Plus I pay shipping and handling. Plus they don't know how long it will take. I think that it is outrageous that Philips will not stand behind it's products. If I agree to what they say, I will have paid around $300 for the player and not have had use of it for several months. A company should be held responsible for selling substandard or defective products. What is even more maddening is that Philips seems to have missed the boat on customer service. I don't want to talk to a person thousands of miles away about replacing my DVD player when that person isn't empowered to help me. All that offshore service person does is act polite. This has got to stop. NOW. I want to be able to speak to a US based customer service representative and I want my problem resolved. I did receive a letter from Philips about how how sorry they were that their product malfunctioned and about the inconvenience to me. But, not a single word about how to resolve the issue.