Port City Nissan - Portsmouth, NH Informative - Sales person told us SUV would tow 9,000lbs, Spent over $40k. It doesn't!

Review by TRAMA on 2008-07-26
PORTSMOUTH, NEW HAMPSHIRE -- Now the company wants us to trade it in because it is worth "18% less once you drove it off the lot." We were told it could tow 9000lbs, that it had a tow hitch; but only tows 6500lbs, and we'd have to pay for tow hitch, tow receiver and harness (the dash board has to be taken apart on a brand new SUV) and installation. Our sales person NEVER looked into it.

We paid over $40,000 for the vehicle. They offered us $26,000 in trade. They kindly offered to wrap the extra money into the next SUV loan! He suggested if I wasn't happy with that I should go to Ford and trade it in for $20,000. Extremely unprofessional.

DO NOT BUY from this dealership. Nissan has NO standard requirements for customer service with the dealers.

The sales manager stated "he doesn't know what the sales person said. And the sales person doesn't remember the conversation."
Comments:4 Replies - Latest reply on 2008-07-28
Posted by sarahnkrystal on 2008-07-26:
Unfortunately when you went into a dealership knowing that you wanted a truck with a 9,000 lb towing capacity, you should have previously researched online these things. Never trust anyone at a dealership to tell you these things. They are in it purely for the sale and they don't care what they have to say to you to get it.
Posted by D. on 2008-07-26:
If the value of the vehicals go down by just driving off the lot...then why doesn't their prices go down each time someone takes a car for a test drive? I hate dealing with car salesmen.
Posted by spiderman2 on 2008-07-26:
Did you buy an Armada? It didnt' take me but a minute to find out on the Nissan website that if you want to tow 9000 pounds you need to add the tow package on to the vehicle. Obviously, the salesman didn't know what he was talking about, but I thought we all knew not to trust car salesmen.
Posted by BobJohn on 2008-07-28:
I believe if I wanted to be able to tow 4 1/2 tons I would do some research first. There are many sites from Consumer Reports to manufacturer websites that give all the details. Unfortunately, I think the OP is pretty much to blame for his/her own problem on this one. Also, if you sold your SUV by yourself you'll get more than you will on a trade in - look at www.kbb.com and see the vast difference between 'Trade In', 'Private Party', and 'Retail' prices.

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