SonyStyle Complaint - Abominable Customer Service
Bought a KDL 46XBR4 high definition lcd television for nearly 3,000.00 US from SonyStyle.com. Easy ordering, fast delivery.
When others warn about bad customer service, please believe it. Worked for three, yes three, hours. Completely dark, power on, no picture. Tech guy (who came out two weeks after delivery of the set): Looks like you need three new circuit boards. But, bad news is no parts are available. You'd be better off returning it.
You'd think SonyStyle would like to make that right. Right? Wrong. Over a month now, and despite numerous phone calls, emails, promises, "sorry, sirs," and stonewalling, still no resolution. No return authorization. Since the "process" has now taken over 30 days, "Sorry, you are outside the 30-day return period." Unbelievable. Small claims, here I come?
So, a very expensive dust magnet sitting in my living room. Whatever you do, don't give away your old set. Keep it as a backup, if not you'll never hear the end of it from your family (who told you so)!