Holland America Cruises Complaint - Advertising Scams!
LANGLEY BC, WASHINGTON -- We had a Holland American Advertisement emailed to us. I decided to book the holiday for us and our friends. First they couldn't even come close to the advertised price, but after pursuing it a bit we managed to get close to what they had advertised. We booked a cruise from Venice to Barcelona, airfare included. I asked for the bottom line price and we paid in full on May 28th. A confirmation letter was emailed to us that our flight will leave on July 18th. One week later on June 4th, we were left a message saying they couldn't get us on the flight and that we would have to incur a 750.00 extra cost for a hotel in Venice. We asked if we could find our own hotel. They said we would lose our transfer cost that we already paid for. I said we would be willing to fly out one day later, but since they are the ones that screwed up with the flight, they would have to eat the hotel cost.
After all, we had already paid in full and the service we paid for was a flight on the 18th as stated on the phone! After lengthy arguments with this company, I finally got fed up and cancelled. They then said we would get charged a 627.00 cancellation fee per couple. I filed a complaint with the Better Business Bureau and found out they had an unsatisfactory rating!!! I have written SEVERAL letters to Holland America and all have been ignored. After researching on the internet , it seems to be a common practice. Not only that, on June 4th, after telling us that it would cost 750.00 more, they sent us ANOTHER confirmation letter with a clause three stating "a hotel charge could occur of which they are not responsible for" . Isn't that interesting???? I would say that sending me a second confirmation with that little tid bit of information a week after the fact is a TAD BIT TOO LATE!!
These people are scammers! It is a way of luring you in at a certain price and then getting you to cough up more later. They have messed with the wrong person! We cruise twice a year, but NEVER will I ever cruise Holland America. Not only that. I will make sure I contact anybody and everybody!!
DO NOT ever book a cruise with this company. And Holland America!! I am not done yet.