AT&T Cable Services Complaint - Don't Listen To Them When They Offer You A Promotion
Resolution Update on 07/28/2008:
I called on Monday, July 28th and the rep apologized and offered it for $70/month for the triple play. Hopefully, it is the price they gave us.
OAKLAND, CALIFORNIA -- On Saturday, July 26th someone came to our door and said we just did some construction in your area and installing fiber optics for AT&T U-Verse. She asked us what we have now we told her we pay $30/month for internet and around $33/month for phone service. I also pay a special rate of $19.99/month for cable until January with Comcast. She said that AT&T wants to get everybody to switch over to fiber optics because regular phone lines were never intended to be used to carry DSL. She said I can give you TV,Internet, and phone for $69/month. I knew it was too good to be true. I verified it with her 5 times and she said yes TV,Internet, and phone for $71/month with taxes. I said sign me up. She said I can also give you $100 cash back and one month free TV. That even sweetened the deal for me. She called in to AT&T and ordered it and they said you cannot get the $100 cash back and one month free of TV because I ordered the U100 package. I said that is OK and to go ahead and order it. Right after she left I received an e-mail from AT&T confirming that U-Verse has been ordered. I said great I can finally leave Comcast.
I thought about it for a few hours and I thought is the $69/month just for internet and TV. She gave me her cell phone number and it was a long distance call for me because she still had a Long Island,NY area code and confirmed the price one more time and she said no it is $69 for TV/Internet and I will get a separate bill for my phone service. I said cancel it. She said I would have to call AT&T and she gave me the number. I asked since it is the weekend would they be closed now and she said no, their open. I called them and guess what closed until Monday. I called her back and left her a firm message.
Still haven't heard a response. I just hope I can get out of this mess easy enough. I also contacted the FCC for False advertisement. Like all of the other reviewers have said when they come to your door do yourself a favor and not answer it.