Hughes Net Complaint - Hughes FAP (Fair Access Policy)...What Tha’ ?!
CHENEY, KANSAS -- I started with DirecWay and now I am under the scrutiny of Hughes after their merger. When Hughes performed a major upgrade recently that was the end of my internet browsing as I knew it. The FAP in fact limits our time online (bandwidth per household/ business account), before subjecting us to slow-downs and ‘no-downs’. If you like to upload/download movies, songs, etc...get ready for a slow down which I have experienced, as slow as 5 bps (not kbs). I remember dial-up was much faster (slowest dial up download was 5 Kbytes/sec). I have been experiencing this for the past couple of months now. In this day of high tech internet usage we can’t even download our email through Outlook 2003 without the FAP Red light (Hughesnet Interfacing software which shows the customer’s their Status and the reason(s) for it).
Hughes Support directed me to Accounts Billing when I sent an email a week ago about this. I was finally fed up after accusing my grandkids of using up my BandWidth....but nothing has really changed with our internet usage. It is only Hughes that changed in what they allow and don’t allow....apparently they weren’t ready for the customer influx that they worked so hard advertising for.
This is why I was soooo relieved to find out that Pixius is now available in my rural area. I told Hughes (via email) that I would switch over if my internet (Business Account) didn’t return to full capability and that I am no longer under their 15 month contract that was required when I signed up. I told them in that same email that I am sure they will not survive as a company when other company’s expand into the rural areas they are so desperately clinging to, because those folks can’t get any other service. I never received an answer to that email or the 2nd one. I don’t dare call, because I don’t speak Indian.
I am no mathematician or accounting major, but even I can predict the future for this company (fading to India)...I see HughesNet operating out of India in the future, providing internet for the poor people in remote mountainous regions. Collecting cows and goats for service(s)...From the same people who currently man Hughes phones for Support!!! Good Luck Hughes!
One Final Note....On Tuesday, July 29th Pixius will be installing my new internet service, for anyone interested in an alternative High Speed Internet. You must live within the area of their radio towers (a pre-test will determine your eligibility). They operate using radio frequency waves and do NOT have a Fair Access Policy in place (FAP) limiting your internet up/ downloading...YAY!
(Pixius Cost per month varies depending which speed of pkg you may want.... $44. _ and $49. pkg's...I have been paying $75. for Hughes).
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