Meijer, Inc. Complaint - U-Scan and + Paint Dept Problems - all within 24 hours
MIDLAND, MICHIGAN -- AGAIN the U Scan was not working properly how can I trust it to be computing correctly?? After pushing the help button, waited and waited for a clerk who could not get it working, then she left to take my debt card to another till. I waited to get my receipt and she disappeared to another department and I finally had to go and inquire to find it. We live near the store and our family typically spends up to $200.00/wk there. If I choose to have a clerk check my groceries out, I must walk all the way down to the center of the check out lanes to find one who usually has several people in line, then walk all the way back to the doors at the other end to leave.
How is this convenient for disabled, elderly, individuals with health/post surgical issues or people with children to care for too?? Very poor corporate strategy--Meijer has lost the vision for quality customer service.
Then this morning I telephoned Meijer to see if a specific product was carried in the paint dept. The person who answered said his phone was about to die, I quickly told him what I needed, then his phone died. I've called back repeatedly but no one ever answered. Why would the telephone book list a telephone number for a specific dept. number to call and then the store use phones that go dead at 10:00 in the morning.
Customer Service is not a primary goal for this corporation.
A few years ago, Meijer changed their layout and things are not placed sensibly in the store-still trying to find things-makes shopping a frustrating chore! For instance, pepperoni always kept above the sausage, bacon and in the spiced meats section......is now kept by the frozen pizza. Obviously, if you are buying pepperoni, you are probably making it from scratch, so why would you look for it in the frozen pizza section? Why would some of the Tostido chips be found in the produce section, but the same chips not be found in the regular aisle with all the snack chips (duh, I know, because that is where you might find fresh salsa). So why not put the bacon in the eggs aisle and the milk with the cookies, bread with peanut butter and jelly, where does it all end! Meijer is operating just plain stupid......Walmart is the same distance and one can always find sales people. I'm returning to Walmart-same distance to my home as Meijer-without all the bizarre-crazy stuff.