Dell Computer Corporation Complaint - Tech Support - Dell 4600
GEORGIA -- My computer was inoperable and I called Tech Support. I went through the many procedures they required me to do. It was very hard to follow their instructions because of their accents, however I did continue trying. My computer was covered by an extended warranty but I did not expect someone to come to my home to work on it until I had gone through several steps to check out the computer myself. This procedure went much too far however. It got to the point where I was required to take the tower apart. Then they had me removing components I don't think one is supposed to touch with the bare hands. They then required me to go find a screwdriver and take the computer apart even further. I looked for a screwdriver but I could not find the correct size. I finally had it and refused to continue any further. I requested to talk with managers and they said they could not help me unless I did all they were asking me to do. I kept telling them that I needed a person to come to my home because I did not have the proper tools or expertise to take my entire computer apart. After talking to several people they finally agreed to send a repair person to my home and they ordered a new mother board. My computer sat in my floor in several pieces until they came to my house.
I have bought 3 Dell Computers because it was my understanding that they had good technical support. My experiences in the past have been good, but the company has changed. I will never buy another computer from Dell. My husband recently bought a new computer, but he did not purchase it from Dell. We will get our tech support from a local company from now on. I am spreading the word about Dell Computers and their technical support.