Spirit Airlines Complaint - Never Again, Spirit Airlines!
I recently flew with spirit out of myrtle beach to Chicago, with a layover in Fort Lauderdale with my infant son and husband. Our 7/25 flight was cancelled due to fog, which we chalked up to bad luck. We decided to fly out the following day at the same time, and arrived well before our flight. The flight out of Myrtle beach was 45 minutes late due to "computer transmission" issues, which our pilot announced once we boarded. We landed in Fort Lauderdale with time to catch our connecting flight, but were informed that we had to walk next door to a different terminal to do so. Subsequently, we had to go through security again, along with several other people trying to make the same connection. We arrived at the gate with ten minutes to spare before the flight time, only to be told that the plane was "closed" and no one else could board. We could see the plane sitting at the gate. Rudely, we were informed to go downstairs to re-book our tickets.
Once downstairs, we waited for three hours to speak with a ticketing agent. There were two agents in re-booking, while spirit had 15-20 other agents helping check luggage at other counters. It was hot, my son was screaming for lunch by that point, and the agents couldn't have been more smug or rude. When walking up to the counter for my turn, I was told by the agent that I wasn't "called yet". She stated, "did you hear me say "next" yet"? I struggled to keep my cool while she strolled down to the end of the counters, retrieved a desktop fan, plugged it in at her station, and directed it at herself. Then she looked up, smirked, and said, "next". My son's hair was matted with sweat at this point, and it took all my energy not to hit her and risk jail. The next flight wasn't for another 8 hours, and the airline did nothing to accommodate us. I called to file a complaint the next day only to be told by the Indian customer service rep from the 1 800 number that I needed to talk with the service desk directly at the airport. I asked for the number, and he claimed that he didn't have it.
I called Fort Lauderdale airport and asked to be transferred to the spirit desk, and was told the they did not have a direct number. She ended by telling me to call the 1-800 number.
This will be followed through with, and I think I'll call my friend who is an editor with the Chicago Tribune. This airline needs to be put out of business, and I will never fly with them again.