Mercantila Complaint - A Scam Or A Very Poorly Run Company
Mercantila appears to be either a scam or a very poorly run company. I ordered a $1400 treadmill from the Treadmill Store. I received a phone call from a woman a few days later who tried to sell me a service agreement. I declined it. After that call I could never reach anyone again regarding my order either by email or telephone. I never received the treadmill. After 25 days, I filed a dispute with my credit card company. Stay away from any of Mercantila web sites.
I suspect the few good reviews posted here are posted by Mercantila.
Update: 8/10/08: After a month and no response from Mercantila, the treadmill was delivered to me. The Lifespan TR-2000 treadmill is a very fine product. The delivery service was excellent. It is too bad that Mercantila Customer Support does not respond to its customers. Moreover, Mercantila (i.e., on the Treadmill Superstore website)provides a telephone number and email address for customer support, however, it does not respond to either. So after a few weeks, a customer will assume the company is pulling a scam. Although I love the treadmill, I would never knowingly buy another product from Mercantila given their lack of customer support.
Company Response on 11/24/2009:
My name is Kelly, a Customer Service Manager at Mercantila. I sincerely apologize for the experience that you have had with Mercantila. I know that you are frustrated and I wish that it could have been resolved in a more timely manner. We are making many changes to create an improved customer experience, including ensuring we ship all products on-time, respond to customer inquires within 24 hours, on-shoring our call center and providing them with tools and training to help customers such as yourself.
Regarding your order, I'm truly sorry that your requests for information went unanswered. Hopefully you've received your items by now, but I encourage you to reply back to firstname.lastname@example.org and provide some more details about your experience so we can figure out what went wrong with your order and prevent it from happening to other customers.
I hope that you will accept our sincerest apologies. We are doing everything possible to ensure that this does not happen again. We appreciate the feedback so we can address these issues and move forward.
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