Mercantila Complaint - A Scam Or A Very Poorly Run Company
Mercantila appears to be either a scam or a very poorly run company. I ordered a $1400 treadmill from the Treadmill Store. I received a phone call from a woman a few days later who tried to sell me a service agreement. I declined it. After that call I could never reach anyone again regarding my order either by email or telephone. I never received the treadmill. After 25 days, I filed a dispute with my credit card company. Stay away from any of Mercantila web sites.
I suspect the few good reviews posted here are posted by Mercantila.
Update: 8/10/08: After a month and no response from Mercantila, the treadmill was delivered to me. The Lifespan TR-2000 treadmill is a very fine product. The delivery service was excellent. It is too bad that Mercantila Customer Support does not respond to its customers. Moreover, Mercantila (i.e., on the Treadmill Superstore website)provides a telephone number and email address for customer support, however, it does not respond to either. So after a few weeks, a customer will assume the company is pulling a scam. Although I love the treadmill, I would never knowingly buy another product from Mercantila given their lack of customer support.