Barnes & Noble Compliment - Thank You - Customer Service
EVANSVILLE, INDIANA -- Last Saturday me, my husband, and our four year old son went to Barnes and Noble to buy some new books for the kids.
We were going up the escalator to the children's section when my little guy lost his footing on the escalator and fell, cutting open his leg.
We immediately went down to the registers and requested a manager. The staff was very friendly and very helpful, and paged the manager and within seconds she arrived.
Without any questions she handed me a first aid kit and took me into the back to provide me with antiseptic wipes and neosporin ointment. She even locked the women's bathroom so we could care for him in the bathroom in privacy.
When we were done she took our personal information, and took us to the Starbuck's cafe in the front of the store to give him free juice and a cookie.
We read a lot of complaints on here, but every once in a while it's nice to read about a company going above and beyond what they should do to help a customer.