JetBlue Complaint - Flight 591 January 27, 2008
NEW YORK -- On January 27,2008 flight 591 left white plains,ny at 7:55 am. We taxied for take off and we were told we needed to return to the terminal due to a ventilation problem. We were told the problem was fixed and finally departed at 10:00 am.
We began to take off and we were in the air but not at the correct altitude.The pilot came on and said we needed to be diverted to JFK because we were still having a problem. We waited on the plane for a mechanic and we were told that the problem had been solved that the mechanic at white plains had shut off a valve that was suppose to be open for the cabin pressure which is why we could not reach altitude for flighting. This was a commercial mechanic which was clearly stated by the pilot. We started to taxi after 2 hrs waiting and now due to weather there was a 30 plane wait and the airport was considered close due to weather. We were given warm water to drink and the usual snacks. After waiting another 2 hrs the pilot decided to return to the JFK terminal and decide what to do with the flight. A rep from Jetblue cams to the plane and said that the plane needed to be refueled and have lab checks done before the flight could leave,we must stay on the plane.This is at 2:30. We have been on this plane sine 7:30am, people with children and older people and angry people. We were then told we could leave the airplane but stay close by. We were told that a rep would come by and issue food coupons but we needed to leave the terminal to get the food,many people opted to stay where we were in case they decided to get the flight underway.
We were misinformed by many reps during this time regarding rescheduling and transportation back to White Plains, NY where the flight originated. We were told the flight was cancelled then we were told the flight was not and Jetblue was trying to get another plane for us because our problem was mechanical not due to weather. At 5:00 they cancelled the flight and we waited for transportation back to white plains. We were all advised to call the 800 number to reschedule our flights however because there were many "weather related" cancellations, we were either on hold or disconnected. Eventually we arrived back at white plains where we were able to get a bit more assistance then at JFK's Jetblue associates.
All the passengers seemed to feel that we were being shoved around and that no one really cared if we were satisfied or not. Up till now we were satisfied with Jetblue,but this last experience was very discouraging to think that the consumer is treated so unfairly when without the consumer many of the airlines would not exist. I am following this up with Jetblue and the better business bureau in our area.