IHOP Informative - Slowness And Theft Of A Cellphone
SAN ANTONIO, TEXAS -- First of all I went to eat breakfast with my daughter one morning. She ordered the breakfast that had the Whoville pancakes that came with it and I ordered the "Cheese Blintz" breakfast. When they finally did come out her breakfast was correct but mine was the "breakfast blintz" which is nothing like what I ordered. I had them take it back and I guess they put my order at the end of the line since it took another 1/2 hour to come out!!! I wasn't hungry by then since I was so angry about the length of time it took so I said that I didn't want them. They packed a bag to go for me and brought it up to the cashier like I was going to eat them later???
I told the manager that I would not pay for the order and since it took so long they could cover my daughters meal since she didn't eat the whole meal either due to feeling bad that she was eating and I was sitting there. Even the manager was saying that I could take the meal to go though!! I couldn't believe it. Then my daughter went to the same restaurant weeks later with some of her friends and when she got up she forgot her cellphone on the seat. She went right back in the store to find the table had been cleaned and the Blackberry cellphone was gone. She asked the manager about it and of course she said no one had turned it in. Well my daughter tried several times to call it and it would ring a few times and then hang up.
She spent all afternoon with the same friends so I believe that she would've heard the phone ringing if "one of her friends" had grabbed the phone off of the seat. When I went to talk to the manager later she said that I was not allowed to view the video but that it looked like the kids were playing around with the phone. Then the other manager said that it looked like a female had passed the phone to one of her friends...doesn't make sense since my daughter knew that there wasn't any insurance on the phone. Why would she give the phone to a friend and then the friend not answer the phone? Also the first manager told my daughter that the busboy had a long way to go home and that he usually takes the bus. Then she said that he rode his bike home. Seems to me like that manager needs to think before speaking. Anyway, The head of the IHOP here in San Antonio is just as rude as his staff. Needless to say that is not a place that I will be eating again.
So IHOP you really need to look at the type of people you are hiring! I was also told by the head of IHOP here that I better make sure that what I am saying is the truth. Funny how I take that as a threat. I would still like to see the video. I'm sure that it has disappeared by now.