American Host Hotel Complaint - Absolutely Unreasonable And Unprofessional Service At American Host Hart Michigan Silver Lake Sand Dunes

Review by CHidey on 2008-07-28
HART, MICHIGAN -- My 7yr old son and I made reservations for Friday, July 25 and Saturday, July 26 at the Budget Host roughly around 10 pm on 7/25, and although we had confirmed both nights of our stay, he appologized that in error didn't infact have a room for the second night, leaving us in a terrible position as it was a weekend in a heavy tourist area. Our room, room 43 was exceptionally small with very minimal amenities, and because it was the last room available, was directly over their living quarters. I didn't think anything at all of it, until an hour into our stay the owner's wife came up to complain in a rather rude manner that my son was walking too hard on the floor and ask that I make him "tip toe"

I considered this somewhat unreasonable, as he was the only child in the room, and may not have been tip toeing, but certainly within what anyone with would consider normal. I apologized and told them that he would be in bed shortly. At about 12:20 am my son woke up crying because of a bad dream and said he missed home. I was working at putting him back to bed, but within literally 5 minutes the owner was banging on the door and got quite personal when he told me that I didn't know how to properly sooth my son and literally asked me what kind of mother I was. He went so far as to say that his daughter in law was in jail because her mother didn't properly tend to her when she was younger. Now I know this sounds exaggerated and obsurd, but he even went so far as to tell me he is ready to call the police. I assure you that I have never in my life seen anything like it. I told him that they were not allowing us reasonable use of this room and said that perhaps they should make this an adult only hotel or let guest know exactly what they expect when they stay above the owners, he at that point told me that he would credit my visa if we would leave because they live right below us and work "ungodly hours", I agreed and when I noticed the charge still posted and called he told me that his wife would not allow the refund.

I feel that the owners of the hotel do not understand what is considered reasonable use of room and should otherwise inform consumers of their personal standards, as I have stayed in countless hotels, motels with my son without any problem whatsoever. Furthermore, I was told that my visa card would be credited and that promise was later rescinded. Bottom line this hotel is not for families with children.
Comments:5 Replies - Latest reply on 2008-08-07
Posted by Anonymous on 2008-07-28:
Sounds like another hotel that is owned by people with a push start button on their forehead.
I avoid these types of hotels at any cost and I recommend that everyone else does too.
Posted by Anonymous on 2008-07-28:
Why misanthropes seek self-employment in service industries mystifies me. If the OP is truthful, I hope the owner/manager takes up another motel at 'Loon Lake'.
Posted by Slimjim on 2008-07-28:
So we have here a shoddy built motel run by morons. I'd begin my nuance process by first trying the infamous complaint letter to their local BBB, followed by a "never can hurt" charge back dispute route with your credit card if they don't immediately issue a credit.
Posted by jakto on 2008-08-02:
I just can't believe this!! After seeing this person's posting on PFB, and seeing that she intended to continue this little vendetta, I googled American Host and found this one also. My family has stayed at this motel several times - as have many of our friends and family. We NEVER hesitate to recommend it. we have traveled across the States and also overseas and have never found a cleaner, better kept motel than this one. The owners/hosts are some of the nicest, most congenial people we have ever encountered. We often feel like we are staying in a B&B instead of a little motel in a tourist area. There must be more to this story and I intend to contact the owners and let them know what kind of vitrol is being spread about them. DON'T BELIEVE IT!!!!!
Posted by CHidey on 2008-08-07:
jakto, c'mon is this your attempt to remedy the situation, posting a comment in response to say how absoulutely wonderful this place is...YOUR THE OWNER focus on quality service, not your defense after insulting and mistreating your guest! You're going the wrong way with this.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.