Jitterbug / Great Call Complaint - Jitterbug Cell Phone A Ripoff
CARLSBAD, CALIFORNIA -- I purchased a basically new Jitterbug phone which worked fine when I sent it in to Jitterbug to be programmed for my parents and was told it had water damage and I'd have to purchase a new phone. Very difficult to believe it actually had water damage. Have been trying to get the phone back for a month and a half to have it checked out. After several tries they still haven't sent it back. I feel this company is ripping off consumers. The following is a record of events to date:
6/11/08 Didn’t hear from anyone from Jitterbug for 2 weeks, called to find the tech repair department determined the phone had “water damage” and no one had contacted me. I was told I would have to purchase a new phone. The phone I had sent in was basically brand new when I received it and I took it out of plastic. Nothing had happened to it while I had it and I sent it to Jitterbug extremely well packed and in a sealed bag. I had played with the phone before sending it to Jitterbug. All functions worked perfectly and it didn’t have a scratch on it. Previous owner said it worked fine when she had it but very nicely sent me a complete refund. Asked Jitterbug to return the phone to me.
6/13/08 Called again to check on status and what I could do. Lady answering said didn’t have any record of me asking for the phone back but she would re-request it. Goggled “Jitterbug water damage” and came up with several web sites stating Jitterbug often cited water damage and other problems when asked to reprogram phones and often overcharged customers.
6/30/08 Still haven’t received my phone back. Called Jitterbug again and spoke to “Wes”. He said that an email had been sent to repairs on 6/13/08 but it didn’t look like the phone had been sent out for some reason. Said he would make a point to re-re-request it be sent back to me.
7/27/08 Haven’t received phone. Called Jitterbug again. Lady that answered said they have no record of me in their database.
7/28/08 Shatika. Asked again about returning phone. She said she would send out a “followup” to everyone in Tech Department which is a step beyond what people have done previously and this should work. Pending.