Pella Complaint - Misleading Contracts
MISHAWAKA, INDIANA -- Beware that PELLA Corporation is not responsible nor do they answer for the individually owned stores that claim to be Pella. Evidently these stores may do as they wish and do not care about Pella's reputation. We were led to believe it was a reputable company, and on the up and up. The sales rep. misled us and "fudged" the contract dates (all while placing the order). I tried cancelling (one day after the 3 days)and called Corporate HQ in Iowa, and they only relayed it to the local Manager. The 3rd day they claim the windows were being made already and they could not stop the order. All the while the original sales rep placed the order on the first contract when I specifically told him it was wrong. So the one week before he could make it back out to sign a new contract was enough time for these folks to mislead me further. Of course he stayed by the claim we signed a contract(the original date of the wrong 1st one) etc....even though we were misled totally. What an awful way to make a living by ripping other people off. The manager made no effort to stop this order, merely said I was bound to the contract. Pitiful.
Beware when dealing with Pella dealers, and read the fine print very carefully. I now am stuck with extremely expense (overly priced) windows knowing I was lied to.... sad really.