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Gateway Corporation Complaint - Gateway Corporation
Complaint
DOVER, OHIO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Ref: Serial #0022184179
Service Request #2-113 4311976
Sent letter to Mr. Theordore Waitt, CEO
Corporate Phone No. 858-848-3401
Gateway sold me a computer and monitor that has constantly been a problem. They finally made me pay to send it back to them even though it's still under warranty. Now they can't give me any information as to what's going on with my computer. They received it November 19,2003. I've spoken to 3 managers, including the corporate office. I've faxed the CEO 3 times. No one will get back to me. Meanwhile I have no computer.
As a resolution, I would like the following:
Gateway needs to send me a computer that works or refund my money. Meanwhile, my computer is at their service center in Littlerock, Arkansas and no one can contact the center and give me an answer as to what's the status of my computer. I paid for something I don't even have access to anymore. I want Gateway to respond to me. They have every number to reach me and they refuse to do so.
Please contact me if you need more details regarding this incident.
Ref: Serial #0022184179
Service Request #2-113 4311976
Sent letter to Mr. Theordore Waitt, CEO
Corporate Phone No. 858-848-3401
Gateway sold me a computer and monitor that has constantly been a problem. They finally made me pay to send it back to them even though it's still under warranty. Now they can't give me any information as to what's going on with my computer. They received it November 19,2003. I've spoken to 3 managers, including the corporate office. I've faxed the CEO 3 times. No one will get back to me. Meanwhile I have no computer.
As a resolution, I would like the following:
Gateway needs to send me a computer that works or refund my money. Meanwhile, my computer is at their service center in Littlerock, Arkansas and no one can contact the center and give me an answer as to what's the status of my computer. I paid for something I don't even have access to anymore. I want Gateway to respond to me. They have every number to reach me and they refuse to do so.
Please contact me if you need more details regarding this incident.
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